Terms of Service
Last updated: 7 March 2026 · Effective: 7 March 2026
1. Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and BrazHelp Solutions Ltd ("BrazHelp", "we", "us", or "our"), a company registered in England and Wales with its registered office at 124 City Road, London, EC1V 2NX, United Kingdom.
By accessing or using our website at www.brazhelp.com, downloading or using any of our applications (including TrackTrading, Morsand Wallets, BrazHelp Games, BrazHelp Productivity Suite, and any future products), or subscribing to any of our services (collectively, the "Services"), you confirm that you have read, understood, and agree to be bound by these Terms.
If you do not agree to these Terms, you must not access or use our Services.
2. Eligibility
To use our Services, you must:
- Be at least 16 years of age (or the minimum age required in your jurisdiction)
- Have the legal capacity to enter into a binding contract
- Not be prohibited from using our Services under applicable law
- Provide accurate, current, and complete registration information
Certain Services, particularly those involving financial data, trading analytics, or digital asset management, may have additional eligibility requirements and are intended for users who understand the associated risks.
3. Account Registration
Some Services require you to create an account. You agree to:
- Provide accurate and truthful information during registration
- Keep your account credentials confidential and not share them with third parties
- Notify us immediately of any unauthorised access to your account at [email protected]
- Be responsible for all activity conducted through your account
- Maintain and promptly update your account information to keep it accurate
We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably suspect are involved in fraudulent activity.
4. Services and Products
4.1 Software Products
BrazHelp develops, publishes, and maintains software applications including but not limited to TrackTrading (trading analytics), Morsand Wallets (digital asset management), gaming applications, and productivity tools. Each product may have its own supplementary terms and conditions, which form part of these Terms.
4.2 White-Label and Bespoke Services
For white-label platform services and bespoke software development, separate commercial agreements will be entered into. Those agreements shall govern in the event of any conflict with these Terms.
4.3 Service Availability
We strive to maintain high availability of our Services but do not guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue any Service at any time, with reasonable notice where practicable.
5. Subscriptions and Payments
5.1 Subscription Plans
Certain Services are offered on a subscription basis (monthly or annual). Subscription fees are displayed at the time of purchase and are subject to change with 30 days' notice.
5.2 Billing
Subscriptions are billed in advance on a recurring basis. By subscribing, you authorise us (or our payment processor) to charge your payment method automatically at each renewal period until you cancel.
5.3 Cancellation and Refunds
You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period. We do not provide refunds for partial billing periods unless required by applicable law. One-time purchases (including "Own Your Platform" licences) are non-refundable once delivery has commenced.
5.4 Taxes
Prices displayed may be exclusive of applicable taxes (including VAT). You are responsible for any taxes applicable to your use of the Services in your jurisdiction.
6. Intellectual Property
All intellectual property rights in our Services, including software, code, designs, graphics, logos, trademarks, and content, are owned by or licensed to BrazHelp Solutions Ltd. Nothing in these Terms grants you any right, title, or interest in our intellectual property except the limited licence to use the Services as expressly set out herein.
For bespoke software development engagements, intellectual property ownership shall be governed by the specific commercial agreement entered into with the client.
You may not copy, modify, distribute, sell, or lease any part of our Services, nor may you reverse engineer or attempt to extract the source code of our software, unless expressly permitted by applicable law or by a written agreement with us.
7. User Conduct
You agree not to use our Services to:
- Violate any applicable law or regulation
- Infringe the intellectual property rights of any third party
- Transmit any harmful, offensive, defamatory, or unlawful content
- Attempt to gain unauthorised access to our systems or other users' accounts
- Introduce malware, viruses, or other malicious code
- Engage in any activity that disrupts or interferes with our Services
- Use automated tools to scrape, crawl, or extract data without our prior written consent
- Impersonate any person or entity, or misrepresent your affiliation with any person or entity
- Engage in market manipulation, fraud, or any other financial misconduct through our platforms
8. Financial Services Disclaimer
BrazHelp Solutions Ltd is a software development and technology company. We are not a financial services firm, investment adviser, broker, or regulated financial institution.
Our products, including TrackTrading and Morsand Wallets, provide software tools for data analysis, portfolio tracking, and digital asset management. They do not constitute financial advice, investment recommendations, or regulated financial services.
Trading financial instruments and digital assets involves significant risk of loss. Past performance is not indicative of future results. You should seek independent financial advice before making any investment decisions. Do not invest funds you cannot afford to lose.
9. Disclaimer of Warranties
Our Services are provided on an "as is" and "as available" basis without any warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability.
We do not warrant that our Services will be error-free, that defects will be corrected, or that our servers are free of viruses or other harmful components.
10. Limitation of Liability
To the fullest extent permitted by applicable law, BrazHelp Solutions Ltd and its directors, employees, agents, and licensors shall not be liable for:
- Any indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, data, or business opportunities
- Damages arising from your reliance on information provided through our Services
- Any financial losses arising from use of our software tools
- Unauthorised access to or alteration of your data
Our total aggregate liability to you for any claims arising under or in connection with these Terms shall not exceed the amount you paid to us in the 12 months preceding the claim, or £100, whichever is greater.
11. Indemnification
You agree to indemnify, defend, and hold harmless BrazHelp Solutions Ltd and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of our Services, your violation of these Terms, or your infringement of any third-party rights.
12. Third-Party Services
Our Services may integrate with or link to third-party services, platforms, and APIs. We are not responsible for the content, privacy practices, or terms of such third-party services. Your use of third-party services is governed by their respective terms and policies.
13. Termination
We reserve the right to suspend or terminate your access to our Services at any time, with or without notice, for any reason including but not limited to breach of these Terms. Upon termination, your right to use the Services will immediately cease.
You may terminate your account at any time by contacting us at [email protected]. Termination does not relieve you of any obligations accrued prior to termination.
14. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Before initiating formal proceedings, we encourage you to contact us at [email protected] to attempt to resolve any dispute informally.
15. Changes to These Terms
We reserve the right to modify these Terms at any time. We will provide notice of material changes by updating the "Last updated" date and, where appropriate, by notifying you via email or in-app notification. Your continued use of our Services after the effective date of any changes constitutes your acceptance of the revised Terms.
16. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining Terms shall continue in full force and effect.
17. Entire Agreement
These Terms, together with our Privacy Policy and any supplementary product-specific terms, constitute the entire agreement between you and BrazHelp Solutions Ltd with respect to the Services and supersede all prior agreements, representations, and understandings.
18. Contact
For any questions regarding these Terms, please contact us:
124 City Road, London, EC1V 2NX, United Kingdom
Email: [email protected]