Privacy Policy

1. Introduction

BrazHelp Solutions Ltd ("BrazHelp", "we", "us", or "our"), registered at 124 City Road, London, EC1V 2NX, United Kingdom, is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website at www.brazhelp.com and any of our products and applications, including but not limited to TrackTrading, Morsand Wallets, BrazHelp Games, and the BrazHelp Productivity Suite (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of our Services immediately.

2. Data Controller

BrazHelp Solutions Ltd is the data controller responsible for your personal data. For any privacy-related queries, you may contact us at:

3. Data We Collect

We may collect and process the following categories of personal data:

4. How We Use Your Data

We use your personal data for the following purposes, relying on the legal bases indicated:

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your data with the following categories of recipients only where necessary:

• Service providers: cloud hosting, payment processors, analytics providers, and customer support tools operating under data processing agreements
• Group companies: entities within the BrazHelp and CNH ecosystem where necessary for service delivery
• Legal authorities: when required by law, court order, or regulatory obligation
• Business transfers: in the event of a merger, acquisition, or sale of assets, subject to equivalent privacy protections

6. International Data Transfers

Your data may be transferred to and processed in countries outside the United Kingdom and European Economic Area. Where such transfers occur, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO) or equivalent mechanisms.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Typically:

• Account data: retained for the duration of your account plus 7 years
• Transaction records: retained for 7 years for financial compliance
• Marketing data: retained until you withdraw consent or unsubscribe
• Support communications: retained for 3 years
• Technical logs: retained for 12 months

8. Your Rights

Under UK GDPR and applicable data protection law, you have the following rights:

• Right of access: obtain a copy of your personal data
• Right to rectification: correct inaccurate or incomplete data
• Right to erasure: request deletion of your data ("right to be forgotten")
• Right to restriction: limit how we process your data
• Right to portability: receive your data in a structured, machine-readable format
• Right to object: object to processing based on legitimate interests or for direct marketing
• Rights related to automated decision-making: not be subject to solely automated decisions with significant effects
• Right to withdraw consent: at any time where processing is based on consent

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. The types of cookies we use include:

• Essential cookies: required for the Services to function; cannot be disabled
• Preference cookies: remember your settings and preferences
• Analytics cookies: help us understand how users interact with our Services (e.g., page views, session duration)
• Marketing cookies: used to deliver relevant advertisements (only with your consent)

You can manage cookie preferences through your browser settings or our cookie consent manager. Note that disabling certain cookies may affect the functionality of our Services.

10. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately at [email protected] and we will take steps to delete such information.

11. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, regular security assessments, and staff training. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

12. Third-Party Links

Our Services may contain links to third-party websites and applications. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending you an email notification. Your continued use of our Services after any changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: